Refund Policy
A legal disclaimer
refund & Cancellation Policy — JVLS (Last updated: October 3, 2025)
This Policy applies to all JVLS services (marketing, real-estate promotions/listings, and interior-design work) in India. Please read carefully: once an order/project is Confirmed, all payments are final and non-refundable. For any queries before Confirmation, contact lokeshwarvijayasankar@jvls-enterprises.com.
“Confirmed” means the earliest of: you sign/accept a proposal, estimate, design agreement, or order form; you approve final designs/layouts/floor plans/mood boards or campaign creatives (including email/WhatsApp approval); you make full or partial payment; a site visit/installation date is scheduled and we allocate resources/materials; or we issue a written Order/Project Confirmation. Because our work involves custom planning, design, media bookings, and third-party procurements, no refunds are available after Confirmation (including for consumed strategy/creative time, media buys, licenses, paid plugins, 3D/VR tools, or special-order materials).
Before Confirmation, you may cancel by emailing lokeshwarvijayasankar@jvls-enterprises.com; where scoping or initial concepts have begun, a non-refundable service fee of [₹ amount or %] may apply, and suppliers may charge restocking/cancellation fees for special-order items. Missed site visits, delayed access, or reschedules with less than [24/48] hours notice may incur a non-refundable call-out/reschedule fee. Delays beyond our control (force majeure such as extreme weather, strikes, regulatory holds, or supply disruptions) do not create refund rights; we will reschedule or propose reasonable alternatives.
After Confirmation, scope changes are handled as add-ons/variation orders (no credit for work already completed); initiating a card/UPI/wallet chargeback after Confirmation violates this Policy—we will contest chargebacks and may recover related costs. This Policy is governed by the laws of India; disputes are subject to [Courts at Chennai,TamilNadu] or arbitration under the Arbitration and Conciliation Act, 1996 with seat at [Chennai,TamilNadu] . Your statutory rights, if any under applicable law, remain unaffected.